Terms and Conditions for Man With Van Riddlesdown

These Terms and Conditions set out the basis on which Man With Van Riddlesdown provides moving, transport, collection, and related services to customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully, as they explain the booking process, payment terms, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to our services.

The expressions “we,” “us,” and “our” refer to the service provider operating under the name Man With Van Riddlesdown. The expressions “you” and “customer” refer to the person, business, or organisation booking the service. These terms apply to domestic and commercial removals, single-item transport, furniture delivery, student moves, storage-related transport, and other van-based services agreed in advance. Any special arrangements must be confirmed in writing to be valid.

We may update these terms from time to time. The version in force at the time of your booking will usually apply unless a later version is required by law or expressly agreed. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking Process

To make a booking with Man With Van Riddlesdown, you must provide accurate and complete information about the job. This includes the collection and delivery addresses, access conditions, item descriptions, the number of floors involved, parking constraints, time restrictions, and any special handling requirements. Quotes are normally based on the information provided at the time of enquiry and may change if the actual work differs from what was described.

Once a quote is issued, it is generally an invitation to proceed rather than a guaranteed fixed contract until it has been accepted and confirmed. A booking becomes secure only when we send a confirmation by text, email, or other written form, or when a deposit is paid if one is requested. You are responsible for checking all booking details carefully, including dates, times, service type, and inventory. If any detail is incorrect, you must notify us promptly so that we can assess whether the price or timetable needs to be amended.

We may ask for identification, proof of address, or additional information where necessary for security, payment, or compliance purposes. If you book on behalf of another person or business, you confirm that you have authority to do so and that all parties involved understand these terms. We reserve the right to decline or cancel a booking where the information provided is incomplete, misleading, or likely to create health, safety, legal, or operational concerns.

Payment Terms

Payment terms may vary depending on the size, nature, and timing of the job. Unless otherwise agreed, payment is due on completion of the work and before unloading is concluded, or immediately upon receipt of an invoice. We may require a deposit in advance to secure certain bookings, particularly for larger moves, short-notice jobs, or high-demand periods. Any deposit requested will be stated clearly in the quotation or booking confirmation.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods we specify from time to time. Any bank charges or card processing fees disclosed before booking will be payable by you. If payment is not made on time, we may charge reasonable late payment interest and recovery costs to the extent permitted by law. We also reserve the right to suspend further work, retain goods temporarily where lawful and appropriate, or take recovery action for outstanding sums.

Unless expressly stated otherwise, all prices are quoted in pounds sterling and may include or exclude VAT depending on our tax status. If VAT applies, it will be shown separately where required. A price quoted on an hourly basis is subject to the actual time spent working, including waiting time caused by access issues, parking delays, or instructions from the customer that increase the duration of the job. Fixed-price quotes are based on the scope agreed in advance and may be revised if circumstances materially change.

Where additional services are requested during the job, such as extra stops, dismantling, reassembly, stair carries, or extended loading, these may incur further charges. We will normally explain the basis of any additional charge before proceeding, where reasonably possible. If you fail to pay the full amount due, you agree to reimburse reasonable costs incurred in collecting the debt, including legal fees where recoverable.

Cancellations and amendments must be made as soon as possible. If you cancel more than 48 hours before the scheduled time, we may, at our discretion, offer a full or partial refund of any deposit, less genuine costs already incurred. If you cancel within 48 hours of the booking, a cancellation fee may apply. If our team has already been dispatched, arrived on site, or begun loading, you may be charged in full or for the work completed up to that point.

If you request a change to the date, time, inventory, or location of the service, we will try to accommodate it, but we are not obliged to do so. Changes may affect the price, vehicle allocation, staffing, and completion time. We are not responsible for losses arising from our refusal to accept a late amendment where the change would make the job impractical, unsafe, or uneconomic.

We may cancel or reschedule a booking if circumstances beyond our reasonable control prevent us from performing the service, including vehicle breakdown, road closures, severe weather, illness, accidents, or legal restrictions. Where possible, we will offer an alternative time or date. Our liability in such cases will be limited to refunding any payment received for services not performed, except where further compensation is required by law.

Delays caused by traffic, weather, parking restrictions, building access problems, or waiting for keys, lifts, or permissions may affect the schedule. We will use reasonable efforts to arrive within the agreed time window, but any times given are estimates unless we expressly confirm a guaranteed slot. If you are not ready at the booked time, waiting charges may apply. If delays make it impossible to complete the job within the agreed period, additional charges may be incurred or the service may need to be rearranged.

Customer Responsibilities

You must ensure that the goods to be moved are fit for transportation and properly packed unless we have agreed to pack them ourselves. Fragile items, valuables, electronics, glass, liquids, and delicate furniture should be protected appropriately. You must also make sure that items are not hazardous, prohibited, illegal, or unsafe to move. Any item that requires special handling should be declared in advance. Failure to disclose relevant details may result in refusal to carry the item or additional charges.

You are responsible for providing safe and lawful access to both collection and delivery premises. This includes arranging parking where required, ensuring entry permissions are in place, and telling us about narrow staircases, low ceilings, restricted access, or other obstacles. If access is unsuitable, we may refuse to continue until the issue is resolved, charge waiting time, or treat the booking as a customer cancellation if completion becomes impossible.

Liability and Insurance

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by items that were already defective, poorly packed, inadequately secured, or unsuitable for transport. We are also not liable for damage resulting from your instructions, the inherent nature of the goods, or circumstances outside our control.

Where we are legally liable for loss or damage, our responsibility will generally be limited to the reasonable repair value or replacement value of the affected item, whichever is lower and supported by evidence, subject to any applicable insurance terms and exclusions. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or loss arising from delay, unless such liability cannot be excluded by law.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. You should maintain your own insurance for goods in transit, especially for high-value or irreplaceable items. If you ask us to move goods of exceptional value, you should declare them before the booking is confirmed so that appropriate arrangements, if any, can be considered.

Waste Regulations and Disposal

Where our services include removal, disposal, or transport of waste, you agree that all waste presented for collection will be accurately described and legally suitable for handling. We operate in accordance with UK waste management requirements and expect customers to comply with the same. Waste must not include hazardous materials, asbestos, chemicals, clinical waste, pressurised containers, gas bottles, explosives, or other items that require specialist licensing or disposal unless we have expressly agreed in writing and are legally permitted to handle them.

You remain responsible for declaring the nature and origin of any waste. If an item is misdescribed, contaminated, or not accepted by a waste facility, you may be charged additional costs for segregation, storage, return, or lawful disposal. We may refuse to collect waste if we believe doing so would breach environmental rules, licensing conditions, carrier obligations, or safety requirements. Any waste transfer may be subject to documentation, record-keeping, and duty-of-care obligations, which you agree to support by providing accurate information.

Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control. These may include extreme weather, flood, fire, industrial disputes, transport disruption, acts of government, power failures, epidemics, public health restrictions, or accidents involving third parties. If such an event occurs, we will use reasonable efforts to resume or rearrange the service as soon as practicable.

Behaviour and Safety

We may refuse to work, leave a property, or stop a job if our staff are subjected to abuse, threats, unsafe conditions, harassment, violence, or illegal activity. You must ensure that the work environment is reasonably safe and that any pets, children, or other hazards are controlled. We may also refuse to handle items that pose an obvious risk to our team, the public, or property.

Title and Ownership

Risk in the goods may pass when handling begins, but ownership of the goods remains with you unless otherwise agreed. If goods are left with us temporarily due to non-payment, access problems, or customer instruction, we will take reasonable care but accept no wider duty than that required by law. Nothing in these terms gives us ownership of your goods unless a separate lawful arrangement is made.

Complaints and Disputes

If you have a concern about the service, you should raise it as soon as reasonably possible so that we can review the issue promptly. You agree to give us a fair opportunity to inspect, explain, or remedy the matter where appropriate. Any unresolved dispute should be handled in good faith. These terms are intended to be interpreted in a commercially reasonable way and in line with applicable consumer protection law.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. Where you are a consumer and have rights to bring proceedings in another part of the UK, those rights are not affected where the law requires otherwise. Any dispute not resolved informally may be submitted to the courts of England and Wales, which shall have non-exclusive jurisdiction over the matter.

By using Man With Van Riddlesdown, you confirm that you have read, understood, and agreed to these terms. If you are booking on behalf of someone else, you confirm that they have been made aware of them. These terms form the entire agreement between you and us concerning the service, except where a separate written contract states otherwise. Nothing in this document is intended to limit any rights you have that cannot legally be excluded.