Privacy Policy
Man with Van Riddlesdown Privacy Policy
This Privacy Policy explains how Man with Van Riddlesdown collects, uses, stores and protects personal data of its customers and prospective customers. It applies to all services offered by Man with Van Riddlesdown to individuals and businesses in the Riddlesdown area and surrounding locations.
Man with Van Riddlesdown is committed to processing personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Man with Van Riddlesdown customers and prospective customers in the Riddlesdown area who contact us, request a quote, make a booking, use our removal or transport services, or otherwise interact with us in relation to our services.
For the purposes of data protection law, Man with Van Riddlesdown acts as the data controller in respect of the personal data that we collect and process about you. As data controller, we determine the purposes and means of processing your personal data.
Types of Personal Data We Collect
Man with Van Riddlesdown only collects personal data that is necessary to provide and improve our services, administer bookings, and meet legal and contractual obligations. The categories of personal data we may collect include:
Identification and contact details, such as your full name, address, service addresses for collection and delivery, and other basic contact details you choose to provide.
Booking and service information, such as requested dates and times for moves, details of items to be moved, access information for properties, and any instructions or notes you provide regarding the service.
Communication records, such as messages or correspondence between you and Man with Van Riddlesdown, including queries, complaints, feedback, or other communications.
Payment and billing information, such as billing address and limited payment-related details needed to process your payments, to the extent permitted and in line with our payment provider arrangements.
Technical and usage data, such as information generated by your use of any online booking forms or websites operated on our behalf, including basic usage data and device information where this is necessary for service provision or security.
How We Collect Personal Data
We collect personal data directly from you when you contact Man with Van Riddlesdown to request information, obtain a quote, or make a booking. This includes information supplied by phone, through online forms, or in written or verbal communications.
We may also collect information indirectly where it is provided by another person arranging services on your behalf, for example a family member, landlord, or business representative who supplies your details so that we can perform the requested removal or transport service.
Lawful Basis for Processing
Man with Van Riddlesdown processes personal data only where we have a valid lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract performance: We process personal data to take steps at your request prior to entering into a contract and to perform our contract with you, including handling bookings, providing removal services, and managing payments.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include improving our services, managing our business operations, ensuring the security of our staff and property, preventing fraud, and responding to customer queries.
Legal obligation: We may process personal data where necessary to comply with legal or regulatory requirements, including record keeping, tax, accounting, or responding to lawful requests from public authorities.
Consent: In a limited number of cases, we may rely on your consent, for example where we send certain types of optional marketing communications, if applicable. Where we rely on consent, you may withdraw it at any time.
Purposes for Which We Use Personal Data
Man with Van Riddlesdown uses your personal data for the following purposes:
To provide and manage our services, including handling enquiries and quotes, confirming bookings, planning routes, and carrying out removal and transport services.
To communicate with you regarding your booking, including confirming details, notifying you of changes, and dealing with queries or issues that arise.
To process payments and manage invoices, including handling deposits, final balances, refunds where applicable, and maintaining appropriate financial records.
To improve and develop our services, including reviewing feedback, analysing service performance, and enhancing the efficiency and safety of our operations.
To ensure security and prevent fraud, including verifying customer details where necessary and protecting our vehicles, staff, and property.
To comply with legal and regulatory obligations, including record keeping, insurance requirements, and responding to lawful requests from competent authorities.
Data Sharing and Processors
Man with Van Riddlesdown does not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, and where we have an appropriate lawful basis.
We may use external service providers acting as data processors, such as providers of payment processing services, customer management tools, secure data storage, or communication platforms. These processors act on our instructions and are bound by contracts that require them to protect your personal data and process it only for the purposes we specify.
We may also share personal data with other parties where required by law, in connection with legal proceedings, to protect our rights, or where necessary to protect the vital interests of you or another person.
Where we engage subcontractors or partner businesses to assist with providing removal services, we may share limited personal data necessary for them to perform the services, such as service addresses and contact details. These parties are expected to handle your information safely and in compliance with data protection law.
International Transfers
Man with Van Riddlesdown aims to keep personal data within the United Kingdom or other territories that are recognised as providing an adequate level of data protection. If it becomes necessary to transfer personal data to a country without an adequacy decision, we will implement appropriate safeguards to protect your data in accordance with applicable data protection laws.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, personal data relating to bookings and service provision is retained for a period that enables us to deal with queries, disputes, insurance matters, and statutory obligations. After this period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Specific retention periods may vary depending on the type of data, the nature of our relationship with you, and legal obligations that apply. We regularly review our retention periods to ensure that data is not kept longer than necessary.
Security of Your Personal Data
Man with Van Riddlesdown takes appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it to perform their duties and who are subject to confidentiality obligations.
While we take reasonable steps to secure your data, no system can be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored, but we are committed to maintaining a high standard of protection.
Your Data Protection Rights
Under data protection law, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, these rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
Right to data portability: Where our processing is based on consent or contract and carried out by automated means, you may have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format and to request that we transmit it directly to another controller where technically feasible.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
Man with Van Riddlesdown may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will take reasonable steps to inform you. The latest version of this Privacy Policy will apply to all personal data held by us at the time.
Contact and Further Information
If you have any questions about this Privacy Policy or how Man with Van Riddlesdown handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details made available through our usual customer communication channels.
